GENERAL TERMS OF SALE
1 – SCOPE
These general terms of sale apply to any use of and all orders placed on the website www.lamaisonlondon.com.
2 - ORDERS
2.1 PRODUCT OFFERING
The Products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. La Maison London cannot be held liable for inaccuracies in the photographs on the Website.
By confirming your order, you are placing a firm order. The order becomes firm for La Maison London when the payment is validated and the order is recorded.
La Maison London sets a minimum order amount. This minimum amount is only used to cover the costs of each order and it enables us to continue offering such a wealth of decorative products.
PRICE / PAYMENT
Product prices are shown in pound sterling, inclusive of taxes relating to Product sales including VAT. Prices are guaranteed until a new catalogue is published.
Payment shall be made in pound sterling. The full price must be paid at the time of order, by bank card, bank transfer, or bank cheque, unless otherwise stated when you place your order, sent to the following address:
La Maison London
1 old oak lane
If the cheque or bank transfer is not received within 8 days of the date you confirm your order, the order will be cancelled.
Credit card payments are secured by Shopify payment system, in compliance with international interbank regulations. This insures that your online purchases are secure. Your credit card information is not kept by La Maison London. It is transmitted directly to Shopify.
As part of an ongoing effort to fight online fraud, La Maison London may sometimes be required to verify a customer's bank details or identity before a delivery can be made. By ordering on the Maisons du Monde website, the customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, Maisons du Monde reserves the right to cancel the order in question.
Orders are not recorded until payment has been validated, so no discounts or late charges can apply.
The invoice sent to the buyer uses the information he entered in his customer account. The buyer can edit this data each time he places an order through the website.
Trade buyers are required to contact the La Maison London Trade Department before placing a firm order to arrange for a trade invoice to be issued. Trade customers can then give La Maison London all the information necessary to raise a trade invoice, including the intra-community VAT number.
Due to recent exchange rate changes, our business costs have increased, so we need to make some small changes to our pricing structure in the UK, these changes will take effect from 13/02/17. However, we want to keep offering to you great value on our unique range of stylish furniture & decor, to continue to allow you to create your dream home. So while our pricing has increased we have taken the decision to set our shipping fees at a permanent low for 2017 to all UK customers. Should you have any questions please do not hesitate to contact our friendly customer service team whom are always happy to help.
Once you have placed your order, the shipping method (carrier or parcel) will be specified.
Delivery by parcel service:Your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. Parcels are delivered to the threshold of your building. The price does not include delivery to upstairs areas or installation.
Parcels will be delivered within 10 days of the date stated on the “availability” page when you place your order.
Delivery by carrier:Your order will be delivered by a carrier specialised in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange for a delivery date within the timeframe indicated on your order summary.
Before placing your order, you must check the dimensions of the products to make sure they can be delivered via normal access to the area where you intend to set them up.
Unless otherwise stipulated in the order, your items will be delivered within approximately 15 business days from the order confirmation In England. and within 3 to 4 weeks in other countries, on the date arranged with La Maison London shippers. You will be given an estimated delivery date when you place your order on the website. Our shipping department will call you to arrange for a delivery date and time.
You must inform La Maison London of any obstacles to delivery by normal access (stairs, elevator, doors) on the purchase order, and inform the shipper as well.
Before placing your order, you must check the dimensions of the Products to make sure they can be delivered via normal access to the place where you intend to set them up.
If the La Maison London shippers cannot deliver the products on the agreed date because you are not at home or if they were not informed of special delivery requirements, you may have to pay additional delivery charges and/or your order may be cancelled.
Product risks are transferred to you at the time of delivery or attempted delivery by the La Maison London shippers on the arranged date.
If some of the Products in your order become available at different times, we will offer to deliver them as they become available. If you choose this option. Otherwise, your products will be shipped once they all become available.
You can cancel any order if delivery is more than 7 days late with respect to the shipment date indicated at the time of order, except in the event of a force major incident
Cancellations must be sent by registered letter with return receipt no later than 30 business days following the expiration of the deadline or the scheduled delivery date, and must be received before the Products are delivered.
ACCEPTANCE AND CLAIMS
Before signing for the shipment, you must check for damage, missing items, defects or other non-compliances. this includes the condition and features of the Products.
If you wish to file a claim, you must contact the La Maison London.
For the claim to be valid, you must:
- Indicate the specific problems involving damaged or missing items on the delivery packing slip. General statements such as “subject to unpacking” are insufficient.
- Send your claims in writing by registered letter with return receipt to La Maison London. London Nw10 6UD.
- Send your claims in writing by registered letter with return receipt within 14 days following delivery.
You must be able to provide proof that the claims are true and allow La Maison London, its shippers, or any other persons authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
If your claim is accepted, the defective Product will be exchanged, or refunded if the Product is not available in stock or from our suppliers. The Product being returned must be handed over to La Maison London shippers in perfect condition, in its original packaging, with all of its accessories. No returns will be accepted without the prior agreement of La Maison London.
HOW WE MAY USE YOUR PERSONAL INFORMATION
These general terms of sale and the order summary sent to you constitute the entire agreement between us.